Last updated: 19th December 2025

Landing Pad Digital Co., Ltd. ("Landing Pad Digital", "Landing Pad", "Landing Pad Builder", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share your personal information ("Personal Data"), as well as your rights regarding that information. It applies to all users of our services, including individuals and agencies/companies using Landing Pad's website-building platform for their clients (collectively, "Users," "you," or "your").

This Privacy Policy covers all Landing Pad Digital services Landing Pad Builder, Landing Pad AI Website Builder, including our website, our platforms, and all subpages (collectively, the "Services").

By accessing or using our Services, you confirm that you have read, understood, and agreed to this Privacy Policy and our Terms of Service. If you do not agree with our practices, you must immediately discontinue using our Services. If you have any questions or concerns, please contact us at support[@]landingpad.digital.

Compliance with Thai Law

Landing Pad Digital is committed to ensuring the protection of your rights and freedoms in relation to the processing of your Personal Data. We process your data securely and in accordance with all applicable legal obligations, including Thailand's Personal Data Protection Act B.E. 2562 (2019) ("Thai PDPA").

This Privacy Policy outlines the information we collect about you through our Website and Services. It also explains your choices regarding the processing of your data, including how you can access, update, and object to certain uses of your Personal Data.

We may update this Privacy Policy periodically to reflect changes in our data processing practices or legal requirements. Any updates will be posted on this page, and we encourage you to review the policy regularly.

Summary

We encourage you to read this Privacy Policy in full to understand how we handle your Personal Data. However, for your convenience, here are key points:

We do not sell your Personal Data to third parties, nor do we use it for commercial purposes beyond providing our Services.
We collect only the minimum necessary data to fulfil the purposes outlined in this Privacy Policy.
You have rights under the Thai PDPA, including the right to access, rectify, delete, or restrict the processing of your data. You may contact us at any time to exercise these rights.
We may share your Personal Data with trusted third parties under contractual obligations, such as service providers, IT infrastructure providers, or payment processors, solely for the purpose of delivering our Services.

If you have any questions about this Privacy Policy, your rights, or how we handle your data, please contact us at support[@]landingpad.digital

Who Are We?

Landing Pad Builder is the commercial name of Landing Pad Digital Co., Ltd, a company registered in Thailand under company number 0505568011881. Our registered office is located at 251 Moo 7 - Tambon Suthep เชียงใหม่ - 50200 Chiang Mai, Thailand.

Landing Pad Digital is a digital technology company that provides a visual website builder and design platform. Our services empower individuals, agencies, and businesses to create professional websites without writing code. We operate globally and offer both cloud-based and self-hosted solutions to accommodate diverse user needs.

In this Privacy Policy, references to "Landing Pad Digital", "Landing Pad", "Landing Pad Builder", "we", "us", or "our" refer to Landing Pad Digital Co., Ltd., acting as the data controller or data processor depending on the context of data collection and processing.

Our Role as Data Controller and Data Processor

Landing Pad Digital acts in different capacities depending on the nature of the data processing activities involved:

1. Landing Pad Digital as a Data Controller:

Landing Pad Digital functions as a data controller when we directly collect and process personal data from Users who create accounts, access workspaces, manage projects, subscribe to newsletters, participate in webinars, engage in affiliate marketing, or otherwise communicate through our platform. This category includes data processed for the purposes of account creation, user authentication, platform analytics, marketing and promotional activities, customer support, and any cookies set by Landing Pad Digital on our website to enhance User experience and service functionality.

2. Landing Pad Digital as a Data Processor:

Landing Pad Digital acts as a data processor when providing our website-building platform and hosting services to our clients, such as Agencies or other commercial Users, who use Landing Pad Builder's infrastructure to create and manage websites. In these circumstances, the Client is the data controller, as they determine the purposes and means of processing their end users' data. Landing Pad Digital only processes such personal data under the instructions provided by our clients and does not independently control this data processing.

For clients who engage us for managed marketing and SEO services, we may also process website content, analytics data, and related information on their behalf using internal tools and trusted AI providers. This processing is carried out under our service agreement with the client, who remains the data controller, and is limited to what is necessary to deliver the agreed services.

Age Requirements

Important: Under Thai law, individuals must be at least 20 years of age to provide valid consent for data processing. For individuals under 20 years of age, consent must be obtained from their parent or legal guardian before we can collect or process their personal data.

Your Personal Data

Personal Data You Provide Us

Customer Account Details: When creating a Landing Pad account, we collect your email address, first name, last name, and password. This information is used to authenticate your account, provide you with secure access to our services, and communicate essential information about your account or subscription.

Payment and Billing Information: When you subscribe to any of our paid services, your payments are securely processed by trusted third-party payment processors. Landing Pad Digital does not directly access or store your full credit card details. However, we do collect partial payment details provided by our payment processors (such as the last four digits of your card, expiration date, and country of issuance), your billing address, and, if applicable, your business-related details required by payment processors.

Free Tool Usage Data: When you use our free tools such as the Landing Page CRO Analyser and Alt Text Generator, we collect the URLs you submit for analysis and, if you choose to receive results via email, your name and email address. This data is processed to deliver the requested analysis and may be used for marketing communications with your consent.

Cookies and Tracking Technologies

We use cookies and similar technologies to operate our website, understand how it is used, and improve your experience.

Types of Cookies We Use:

Essential cookies: Required for the website to function, such as maintaining your session and security
Analytics cookies: Used to understand how visitors use our website so we can improve it. We use a self-hosted analytics platform (Matomo) that keeps this data on our own infrastructure.
Marketing and advertising cookies: Used to measure the performance of our campaigns and show relevant advertising. These include tools provided by Meta (Facebook Pixel) and tag management through Google Tag Manager

Managing Cookies:

You can control or disable cookies through your browser settings
Disabling certain cookies may affect how parts of the website function
Where required, we request your consent before setting non-essential cookies

Third-Party Tracking:

Some cookies are set by third parties such as Meta and Google, who process this data as independent controllers under their own privacy policies

Free Tools and Services

Enquiry, Campaign, and Application Forms

When you contact us or apply through one of our forms, such as a consultation request, a contact form, or a promotional campaign like our free website offer, we collect the information you provide. This may include your name, email address, business name, a description of what your website or project is for, and any files you choose to share with us, such as a logo.

How we use this data:

To respond to your enquiry and deliver the service or offer you have requested
To prepare and build any work you have applied for
To contact you about your request and, where you have given consent, to send occasional updates about our services

Legal basis:

We process this data based on your consent, given when you submit the form, and on the performance of the service you have asked us to carry out.

Marketing:

Where you have agreed to receive updates, we add your details to our marketing list. You can withdraw consent or unsubscribe at any time, and every email includes an unsubscribe link.

Retention:

We keep enquiry and application data for as long as needed to handle your request and our ongoing relationship, and marketing data until you withdraw consent or unsubscribe.

Landing Page CRO Analyser

Our free Landing Page CRO Analyser tool allows users to submit website URLs for conversion rate optimisation analysis. When you use this tool, we collect and process the following data:

Data Collected:

The URL you submit for analysis
Your name and email address (required to receive the full analysis report)
Analysis results and scores generated for your submitted URL
Technical metadata including timestamp, processing time, and job identifiers

How We Use This Data:

To perform AI-powered analysis of your landing page across four categories: UX Design, Copywriting, Technical SEO, and Call-to-Action effectiveness
To deliver your analysis results via email in PDF format
To cache analysis results for up to 72 hours to improve performance for repeat analyses of the same URL
To communicate with you about our services that may be relevant to your analysis results

Third-Party AI Processing:

Analysis is performed using Anthropic's Claude AI service. When you submit a URL:

The publicly accessible content of your landing page is sent to Anthropic's API for analysis
Anthropic processes this data according to their privacy policy (anthropic.com/privacy)
We do not send any personal information about you to Anthropic - only the URL and page content

Data Retention for CRO Analyser:

Analysis results are cached for 72 hours, after which they are automatically deleted
Your contact information (name, email) is retained in our CRM system for marketing purposes until you request deletion or unsubscribe
You may request deletion of your data at any time by contacting support@landingpad.digital

Legal Basis:

We process this data based on your consent, which you provide when you submit your email address to receive your analysis report.

Alt Text Generator

Our free Alt Text Generator helps you create descriptive alternative text for images to improve accessibility and SEO. You can submit an image URL, upload image files directly, or provide a page URL for batch generation. When you use this tool, we collect and process the following data:

Data Collected:

The image URLs, uploaded image files, or page URL you submit
Your name and email address (collected when you choose to use advanced options or receive results by email)
The alt text suggestions generated for your images
Technical metadata including timestamp, processing time, and job identifiers

How We Use This Data:

To generate descriptive alt text for your submitted images using AI
To deliver your results within the tool and, where requested, by email
To communicate with you about our services that may be relevant, where you have given consent

Third-Party AI Processing:

The image content and URLs you submit are sent to Anthropic's Claude AI service for analysis
Anthropic processes this data according to their privacy policy (anthropic.com/privacy)
We do not send personal information about you to Anthropic, only the image content and URLs required to generate alt text

Data Retention for Alt Text Generator:

Uploaded images and generated results are retained only as long as needed to process and deliver your request, then removed
Your contact information (name, email) is retained in our CRM system for marketing purposes until you request deletion or unsubscribe
You may request deletion of your data at any time by contacting support[@]landingpad.digital

Legal Basis:

We process this data based on your consent, which you provide when you submit your details to use advanced options or receive your results.

ChatGPT App Integration

AI Assistant (Lanna)

We provide an AI assistant named Lanna to answer questions and help you find the right service. Lanna is available through the chat widget on our website and through Facebook Messenger and Instagram direct messages. When you interact with Lanna, additional data processing occurs:

Data We Collect:

The content of the messages you send
Your name and email address, where you choose to share them
Technical metadata such as timestamps and conversation identifiers

How We Use This Data:

To understand your enquiry and respond helpfully
To maintain context across a conversation so Lanna can refer back to what you have already told us
To follow up on enquiries and, where you have consented, send relevant information about our services
To improve the quality and accuracy of our assistant

Third-Party AI Processing:

Your messages are processed by Anthropic's Claude AI service to generate responses
Anthropic processes this data according to their privacy policy (anthropic.com/privacy)
Conversation memory is stored on our own self-hosted infrastructure and is not shared with third parties

Messaging Platforms:

When you contact us through Facebook Messenger or Instagram, Meta Platforms acts as a separate data controller for your account and message data on those platforms. Please review Meta's privacy policy for information on how they handle your data
Information you share with Lanna may be stored in our customer relationship management system to manage your enquiry

Data Retention:

Conversation records and any contact details you provide are retained to manage your enquiry and for follow-up, until you request deletion or withdraw consent
You may request deletion of your conversation data at any time by contacting support[@]landingpad.digital

Legal Basis:

We process conversational data to respond to your enquiry, and for marketing follow-up on the basis of your consent.

Business Contact and Outreach Data

As part of our sales and business development activities, we may process limited business contact information about professionals and organisations that we believe may benefit from our services. This is carried out by our outreach assistant, Iris.

Data We Process:

Business contact details such as name, role, company, and business email address
Publicly available information about the organisation, gathered to assess relevance and personalise our outreach

How We Source and Use This Data:

We collect business contact information from publicly available and professional sources
We may use AI services to research publicly available information about an organisation in order to tailor our communications
We use this data to send relevant business-to-business communications about our services

Legal Basis:

We process this data on the basis of legitimate interest in promoting our services to relevant businesses. We balance this against your rights and process only the information necessary for this purpose.

Your Rights:

You may object to this processing or ask us to stop contacting you at any time
Every outreach communication includes a way to opt out
To exercise these rights, contact us at support[@]landingpad.digital

Landing Pad Digital offers a CRO Analyser app available through OpenAI's ChatGPT platform. When you use our app within ChatGPT, additional data processing occurs:

How It Works: When you ask ChatGPT to analyse a landing page using our app, your request is routed through OpenAI's systems to our servers. We then perform the analysis and return results to be displayed within ChatGPT.

Data We Receive:

The URL you request to be analysed
Technical request metadata (timestamps, request identifiers)
We do NOT receive your ChatGPT conversation history, account information, or any other personal data from OpenAI

Data We Do NOT Collect via ChatGPT:

Your OpenAI account details
Your ChatGPT conversation history
Your IP address or location (unless you voluntarily provide it)
Any personal information beyond the URL you submit

Third-Party Data Controllers:

When using our ChatGPT app:

OpenAI acts as a data controller for your ChatGPT account and conversation data
Landing Pad Digital acts as a data controller only for the URL analysis data
Please review OpenAI's privacy policy at openai.com/privacy for information about how they handle your data

Lead Capture: If you choose to receive a full PDF report or consultation after using our ChatGPT app, you will be redirected to landingpad.digital where standard data collection practices apply as described in this Privacy Policy.

Data Retention:

Analysis results from ChatGPT requests are cached for 72 hours
We do not retain any ChatGPT-specific user identifiers or conversation data

Legal Basis for Data Processing

Under the Thai PDPA, we process your personal data based on the following legal bases:

Consent: Your explicit consent for specific processing activities, particularly for marketing communications and non-essential services.
Contract Performance: Processing necessary for the performance of our service agreement with you.
Legal Obligation: Processing required to comply with applicable laws and regulations.
Vital Interests: Processing necessary to protect your vital interests or those of others.
Public Task: Processing necessary for the performance of tasks in the public interest.

Consent is our primary legal basis for most commercial processing activities. Where we rely on consent, you have the right to withdraw it at any time.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by Thai law:

Account Data: Retained while your account is active, then for up to 3 years after account closure
Payment Data: Retained for 5-10 years as required by Thai financial regulations
Marketing Data: Retained until you withdraw consent or unsubscribe
Analytics Data: Retained for up to 2 years
CRO Analyser Data: URL analysis results cached for 72 hours; contact information retained until consent withdrawn.

Data Transfers Outside Thailand

We may transfer your personal data outside Thailand only when:

The destination country has adequate data protection standards as recognised by Thai authorities
We have implemented appropriate safeguards (such as Standard Contractual Clauses)
You have given explicit consent for the transfer
The transfer is necessary for contract performance or other legal grounds under Thai PDPA
AI Service Providers: We use Anthropic's Claude AI service (based in the United States) to perform landing page analysis. Data transferred includes only publicly accessible webpage content and URLs, no personal user data is transferred to Anthropic for AI processing.
Other AI and infrastructure providers: Where we use AI services for conversational assistance, content generation, or business research, limited data necessary for that purpose may be processed by providers located outside Thailand. We select providers that offer appropriate safeguards.

Your Rights Under Thai PDPA

You have the following rights regarding your personal data:

Right of Access: Request confirmation of processing and copies of your data
Right to Rectification: Request correction of inaccurate or incomplete data
Right to Erasure: Request deletion of your data in certain circumstances
Right to Restrict Processing: Request limitation of processing in specific situations
Right to Data Portability: Receive your data in a structured, machine-readable format
Right to Object: Object to processing based on legitimate interests or for direct marketing
Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent

Response Time: We will respond to your requests within 30 days of receipt.

Data Breach Notification

In the event of a data breach that poses risks to your rights and freedoms, we will:

Notify the Thai Personal Data Protection Committee within 72 hours of becoming aware of the breach
Notify affected individuals without undue delay if the breach poses high risks
Implement measures to address the breach and prevent future incidents

Contact Information

For any questions about this Privacy Policy or to exercise your rights, please contact us at:

Email: support[@]landingpad.digital

Address: Landing Pad Digital Co., Ltd.

251 Moo 7, Tambon Suthep เชียงใหม่

Amphoe Mueang Chiang Mai, Chiang Mai 50200

Thailand

Governing Law

This Privacy Policy and any disputes arising from it shall be governed by the laws of Thailand. Any legal proceedings shall be subject to the jurisdiction of Thai courts.

Updates to This Policy

We reserve the right to update this Privacy Policy from time to time. Material changes will be communicated via email or prominent notice on our website. The "Last Updated" date will reflect when changes take effect.

This Privacy Policy has been prepared to comply with Thailand's Personal Data Protection Act B.E. 2562 (2019) and reflects our commitment to protecting your privacy rights under Thai law.